Inactive plans have certain workflow features disabled until they upgrade to a paid subscription. (Note: This applies only to organizations’ accounts; submitter accounts are free to create.)
Inactive accounts can still receive submissions that charge a submission fee. Submissions without a submission fee are limited to five submissions per month. You can export your submission data at any time.
Disabled workflow features include:
- Rating submissions: Ability to use Thumbs Up/Down ratings or complete Custom Review Forms. You will be able to view past ratings and access Review Form data.
- Changing the status of a submission: Ability to edit the status of a submission, including accepting and declining submissions
- Messaging and notes: Ability to email submitters and add a note to a submission
To use these workflow features, team members can upgrade their organization’s plan by clicking the Upgrade Your Plan button at the top of any Submission Details page. Level 5 team members can also upgrade their organization's account by going to More > Account > Subscription Plan > Change your plan.
Questions about upgrading your plan? Contact our sales team at firstname.lastname@example.org.