Submittable can process a refund for your submitter as long as the submission meets one or more of the following criteria:

  • The refund request is made within six months of the submission date.
  • You have a current call for submissions accepting submission fees of equal or greater value than the amount of the refund.
  • Your current income due to your organization (which can be viewed by level 5 administrators at Reports > Create > Other Reports > Income) exceeds the amount of the refund requested.

If you're requesting refunds for more than 5 submissions, please use this form:

If you're requesting refunds for 5 submissions or fewer, please email us the request at Refund requests must come from an email address associated with a level 5 account administrator.

Please include the following 7 pieces of information: 

  1. submitter name
  2. submitter email address
  3. title of submission
  4. date of submission
  5. submission fee amount
  6. whether or not the submission should be withdrawn or remain active at the time of refund
  7. whether or not you have sufficient funds in your account to cover the refund. If you're unsure of this, please check Reports > Create > Other Reports > Income to confirm you are expecting income that can cover the refund.

Note: We cannot issue partial refunds.

Additional questions? You can also contact support directly by filling out the form here.

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