Submittable can process a refund for your submitter as long as the submission meets one or more of the following criteria:
- The refund request is made within six months of the submission date.
- You have a current call for submissions accepting submission fees of equal or greater value than the amount of the refund.
- Your current income due to your organization (which can be viewed by level 5 administrators at Reports > Create > Other Reports > Income) exceeds the amount of the refund requested.
If you're requesting refunds for more than 5 submissions, please use this form:
https://submittablerefundrequests.submittable.com/submit
If you're requesting refunds for 5 submissions or fewer, please email us the request at support@submittable.com. Refund requests must come from an email address associated with a level 5 account administrator.
Please include the following 7 pieces of information:
- submitter name
- submitter email address
- title of submission
- date of submission
- submission fee amount
- whether or not the submission should be withdrawn or remain active at the time of refund
- whether or not you have sufficient funds in your account to cover the refund. If you're unsure of this, please check Reports > Create > Other Reports > Income to confirm you are expecting income that can cover the refund.
*Please note that refund requests are processed together, once per week. Depending on when we hear from you there could be a short delay between your request and the refund completion.
*We are not able to process partial refunds. If a partial refund is required we advise completing a full refund, then requesting a replacement submission with the corrected fee.
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