Submittable can process a refund for your submitter as long as the submission meets one or more of the following criteria:

  • The refund request is within the same month as the date of the submission.
  • You have a current call for submissions that is accepting submission fees of equal or greater value than the amount of the refund.
  • Your current income due to be paid to your organization (which can be viewed by level 4 and 5 administrators at Reports > Create > Other Reports > Income) exceeds the amount of the refund(s) requested.

Email us to make refund requests at Please note that refund requests must come from an email address associated with a level 4 or 5 account administrator.

Please include the following 7 pieces of information: 

  1. submitter name
  2. submitter email address
  3. title of submission
  4. date of submission
  5. submission fee amount
  6. whether or not the submission should be withdrawn or remain active at the time of refund
  7. whether or not you have sufficient funds in your account to cover the refund. If you're unsure of this, please check Reports > Create > Other Reports > Income to confirm you are expecting income that can cover the refund.

Note: We cannot issue partial refunds.

Questions? Contact us at

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