Organizations have the option to enable open communication with their submitters. Some choose to allow this, and some do not. If an organization chooses to allow submitters to message them, then any submitter may send messages or inquiries about particular submissions, or respond to messages they've received from the organization about a particular submission.
To send a message to an organization that you've submitted to:
- Log into your account, click to view the list of your personal submissions and click on the title of the submission you want to address.
- You will be brought to a page that has three tabs on the top that look like this:
Select the Messages tab, then click on the Compose button to the right of these tabs. A dialog box will open that looks like this:
3. Enter a subject for your message, then type your message in the text box with the prompt that says Write a message. Additionally, you may attach a file by clicking on the hyperlinked paper clip that says Attach File, or by simply dragging a file into the text box.
4. When you've finished writing your message, click Send. The organization will be notified that you have sent a message to them.
Note: Even if an organization doesn't allow its submitters to initiate communications to them, the organization always has the ability to initiate communication with submitters. If you receive a message from an organization about a particular submission, you'll be notified by email. You may respond to the email notification by simply clicking reply and writing a response in the email body. When finished, click Send.
All correspondence sent between submitters and organizations using the initial email thread will also be visible in the Messages tab.
Questions? You can also contact support directly by filling out the form here.