Your email service provider will sometimes try to predict incoming spam mail on your behalf and filter it into your spam folder before you see it. If you're not receiving expected emails from Submittable, you will want to safelist these addresses to help ensure that these emails reach you:
Safelisting an email address means explicitly telling your email service provider that emails from Submittable are not spam or junk mail.
Below, you'll find instructions for how to safelist an email address for several of the most popular email service providers:
Gmail Safelist:
If you find an email from notifications@email.submittable.com or notifications@email.auth.submittable.com in your Gmail spam folder, select the email and click the Not Spam button.
Open an email that you have received from notifications@email.submittable.com or notifications@email.auth.submittable.com.
Click on the down arrow next to Reply.
Click add notifications@email.submittable.com or notifications@email.auth.submittable.com to your Contacts list.
Yahoo! Mail Safelist:
You must set up a filter, but first:
If you find an email from notifications@email.submittable.com or notifications@email.auth.submittable.com in your Yahoo! bulk folder, open the email and click Not Spam.
If you find an email from notifications@email.submittable.com or notifications@email.auth.submittable.com in your Blocked Addresses list in Settings, select the email and click Remove Block.
To create the filter, follow these steps:
Open Yahoo! Mail and click on the gear icon. Select Settings in the upper right corner.
Select Filters in the bottom left corner or select Filter Emails Like This.
On the Filters page, click Add.
Select the From header: rule, add "contains," and add submittable.com.
Click the Choose Folder dropdown menu and select Inbox.
Pick the Add Filter button or Save.
AOL Webmail Safelist:
Add notifications@email.submittable.com and notifications@email.auth.submittable.com to your AOL address book:
Search for an email from Submittable in your Spam folder. If you find one, open it and click the Not Spam button.
Click the Contacts link (or open your AOL Address Book).
Click the +New button.
Enter notifications@email.submittable.com or notifications@email.auth.submittable.com into the Primary E-Mail 1 field in the New Contact window.
Click Another email, and enter notifications@email.submittable.com or notifications@email.auth.submittable.com into the E-Mail 2 address.
Click Create.
Hotmail Safelist:
Add notifications@email.submittable.com and notifications@email.auth.submittable.com to your Safe List:
If you find an email from notifications@email.submittable.com or notifications@email.auth.submittable.com in your Hotmail junk folder, open the email and click Not Junk.
Check to see if the notifications@email.submittable.com or notifications@email.auth.submittable.com appear in the Blocked Senders list. If it does, select it and click on the Remove button.
Next, open your mailbox and click Options in the upper right corner.
At the top of the page, click on the Junk E-mail Protection link.
Click on Safe List near the bottom of the page.
Copy and paste notifications@email.submittable.com or notifications@email.auth.submittable.com where it says Type an address or domain.
Click the Add button.
Microsoft Outlook Safelist:
Select Settings, then Options.
In the left pane, select Junk Mail, then open your Safe Senders settings.
Under Safe senders and domains, enter notifications@email.submittable.com or notifications@email.auth.submittable.com and click Add.
Select Save.
CenturyLink Safelist:
To allow messages from specific email addresses, follow the instructions below. You can also do this through the Spam Control menu button (in Microsoft Outlook, Outlook Express or Windows Mail), or by right-clicking the system tray icon. You can add notifications@email.submittable.com or notifications@email.auth.submittable.com to your allowed senders list.
Mozilla Thunderbird Safelist:
First, check your Junk folder. If you find email from notifications@email.submittable.com or notifications@email.auth.submittable.com, right-click on it and choose Mark as Not Junk.
Next, click the Address Book button.
Highlight the Personal Address Book (left column).
Click on New Contact.
In the Contact tab, set Email to notifications@email.submittable.com or notifications@email.auth.submittable.com.
Set Additional Email to notifications@email.submittable.com or notifications@email.auth.submittable.com.
Click OK and close the Address Book.
From the main Thunderbird menu, choose Tools > Account Settings.
For each email account, expand the settings and choose Junk Settings from the expanded account settings.
Ensure Personal Address Book is checked under Do not mark mail as junk if the sender is in.
Once you have done this for each email account, click OK.
Comcast Email Safelist:
Sign into Webmail.
On the left navigation menu, click Address Book.
Click Add Contact.
Under the General tab, in the box under the Email Address, enter notifications@email.submittable.com or notifications@email.auth.submittable.com.
Click the Add button.
If you have enabled Restrict Incoming Email, also do the following:
Select Preferences.
Select Restrict Incoming Email. If Enable Email Controls is set to Yes, then you are restricting incoming emails.
Select Allow email from addresses listed below.
Click the Add button.
Earthlink Email Safelist:
Click the Address Book button to open your address book in the browser.
Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
Type in notifications@email.submittable.com or notifications@email.auth.submittable.com into the email address slot, then click OK.
Verizon Email Safelist:
Go to your account and click on the Address Book link in the left column.
Select Create Contact.
The Add Address Book Entry screen appears. In the Email field, enter notifications@email.submittable.com or notifications@email.auth.submittable.com.
In the Nickname field, type submittable.com.
Select Save.
Apple Mail / OSX Safelist:
If an email from notifications@email.submittable.com or notifications@email.auth.submittable.com is in your junk folder, highlight or open it and click Not Junk at the top of your screen.
Go to Mail > Preferences.
Go to Mail > Preferences, then the Rules tab.
Select Add Rule.
Give this rule a name such as “Email from submittable.com.”
Create a rule that says, “If any of the following conditions are met: ‘From’ ‘Contains’, " paste in notifications@email.submittable.com or notifications@email.auth.submittable.com.
From the actions, select Move message to mailbox Inbox.
Click OK.
Postini Safelist:
Log into your Postini account.
Look in the Junk area.
If you find an email from notifications@email.submittable.com or notifications@email.auth.submittable.com, check the checkbox to select the email.
Click the Deliver Selected link at the top of the Junk screen.
On the next screen, click the “Approve Sender” checkbox next to the email.
Click the Approve Selected Senders button.
Do the same for each email from notifications@email.submittable.com or notifications@email.auth.submittable.com.