Your email service provider will sometimes try to predict incoming spam mail on your behalf and filter it into your spam folder before you ever see it. If you're not receiving expected emails from email@example.com, you will want to safelist the address to help ensure that these emails reach you.
Safelisting an email address means explicitly telling your email service provider that emails from firstname.lastname@example.org are not spam or junk mail.
Below you'll find instructions for how to safelist an email address for several of the most popular email service providers:
If you find an email from email@example.com in your Gmail spam folder, select the email and click the Not Spam button.
Open an email that you have received from firstname.lastname@example.org.
Click on the down arrow next to Reply.
Click add email@example.com to Contacts list.
Yahoo! Mail Safelist:
You must set up a filter, but first:
If you find an email from firstname.lastname@example.org in your Yahoo! bulk folder, open the email and click Not Spam.
If you find an email from email@example.com in your Blocked Addresses list in Settings, select the email and click Remove Block.
To create the filter, follow these steps:
Open Yahoo! Mail and click on the gear icon. Select Settings in the upper right hand corner.
Select Filters in the bottom left corner, or select Filter Emails Like This.
On the Filters page, click Add.
Select the From header: rule, and add "contains" and add submittable.com.
Click the Choose Folder dropdown menu and select Inbox.
Pick the Add Filter button or Save.
AOL Webmail Safelist:
Add firstname.lastname@example.org to your AOL address book:
Search for an email from Submittable in your Spam folder. If you find an email in the Spam folder, open it and click the Not Spam button.
Click the Contacts link (or open your AOL Address Book).
Click the +New button.
In the New Contact window, enter email@example.com into the Primary E-Mail 1 field.
Click Another email, and enter firstname.lastname@example.org into the E-Mail 2 address.
Add email@example.com to your Safe List:
If you find an email from firstname.lastname@example.org in your Hotmail junk folder, open the email and click Not Junk.
Check to see if the email@example.com appears in the Blocked Senders list. If it does, select it and click on the Remove button.
Next, open your mailbox and click Options in the upper right corner.
At the top of the page, click on the Junk E-mail Protection link.
Click on Safe List near the bottom of the page.
Copy and paste firstname.lastname@example.org where it says Type an address or domain.
Click the Add button.
Microsoft Outlook Safelist:
Select Settings, then Options.
In the left pane, select Junk Mail, then open your Safe Senders settings.
Under Safe senders and domains, enter email@example.com and click Add.
To allow messages from specific email addresses, follow the instructions below. You can also do this through the Spam Control menu button (in Microsoft Outlook, Outlook Express or Windows Mail), or by right-clicking the system tray icon. You can add firstname.lastname@example.org to your allowed senders list.
Mozilla Thunderbird Safelist:
First, check your Junk folder. If you find email from email@example.com, right-click on it and choose Mark as Not Junk.
Next, click the Address Book button.
Highlight the Personal Address Book (left column).
Click on New Contact.
In the Contact tab, set Email to firstname.lastname@example.org.
Set Additional Email to email@example.com.
Click OK and close the Address Book.
From the main Thunderbird menu, choose Tools > Account Settings.
For each email account, expand the settings and choose Junk Settings from the expanded account settings.
Ensure Personal Address Book is checked under Do not mark mail as junk if the sender is in.
Once you have done this for each email account, click OK.
Comcast Email Safelist:
Sign into Webmail.
On the left navigation menu, click Address Book.
Click Add Contact.
Under the General tab, in the box under the Email Address, enter firstname.lastname@example.org.
Click the Add button.
If you have enabled Restrict Incoming Email, also do the following:
Select Restrict Incoming Email. If Enable Email Controls is set to Yes, then you are restricting incoming emails.
Select Allow email from addresses listed below.
Click the Add button.
Repeat for email@example.com.
Earthlink Email Safelist:
Click the Address Book button to open your address book in the browser.
Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
Type in firstname.lastname@example.org into the email address slot and then click OK.
Verizon Email Safelist:
Go to your account and click on the Address Book link in the left column.
Select Create Contact.
The Add Address Book Entry screen appears. In the Email field, enter email@example.com.
In the Nickname field, type submittable.com.
Apple Mail / OSX Safelist:
If an email from firstname.lastname@example.org is in your junk folder, highlight or open it and click Not Junk at the top of your screen.
Go to Mail > Preferences.
Go to Mail > Preferences, then the Rules tab.
Select Add Rule.
Give this rule a name such as “Email from submittable.com.”
Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’” and then paste in email@example.com.
From the actions, select Move message to mailbox Inbox.
Log into your Postini account.
Look in the Junk area.
If you find an email from firstname.lastname@example.org, check the checkbox to select the email.
Click the Deliver Selected link at the top of the Junk screen.
On the next screen, click the “Approve Sender” checkbox next to the email.
Click the Approve Selected Senders button.
Do the same for each email from email@example.com.