Your email service provider will sometimes try to predict incoming spam mail on your behalf and filter it into your spam folder before you see it. If you're not receiving expected emails from Submittable, you will want to safelist these domains to help ensure that these emails reach you:
Safelisting a domain means explicitly telling your email service provider that emails from Submittable are not spam or junk mail. Below, you'll find instructions for how to safelist a domain for several of the most popular email service providers:
Gmail:
Click the gear icon in the top right corner and select See all settings.
Go to the Filters and Blocked Addresses tab and click Create a new filter.
In the From box, type the domain name (for example,
Click Create filter.
Check the box labeled Never send it to spam.
Click Create filter again.
Microsoft Outlook (and Hotmail):
Go to Settings (the gear icon).
Select Mail and then Junk email.
Find Safe senders and domains, and click + Add safe sender.
Type the domain name (for example, @email.submittable.com).
Click OK or Save.
Yahoo! Mail:
Click the Settings gear icon in the top right corner.
Select More Settings at the bottom of the menu.
Click on Filters in the left-side menu.
Choose Add new filters.
Name your filter (for example, "Safelisted Domain").
Under From, change the rule dropdown to contains.
Type the domain name (for example, @email.submittable.com) in the text box.
AOL Webmail:
Method 1: Add to Contacts
Open a previous email from the sender's domain.
Click on the sender's email address or hover over their name.
Select Add to Contacts from the menu.
Type the domain name (for example, @email.submittable.com) into the email field if it is not already there.
Click Save.
Method 2: Create a Filter
Click Options (or the gear icon) in the upper-right corner under your username.
Select Mail Settings.
Click on Filters in the left-side menu.
Click the Create Filter button.
Name your filter (for example, "Safelisted Domain").
Under the From section, change the dropdown to contains.
Type the domain name (for example, email.submittable.com) in the text box.
Under Move the message to, choose Inbox from the dropdown menu.
Click Save.
CenturyLink:
Sign in to your account via the CenturyLink Webmail portal.
Click the Settings gear icon located in the upper-right corner of the interface.
Select the Safe List tab from the settings menu.
Locate the text box that says "Enter email or domain here".
Type the domain name (for example, email.submittable.com or @email.submittable.com).
Click the Add button to place it on your list.
Click Save at the bottom to apply the changes.
Mozilla Thunderbird:
Open Thunderbird and click the three horizontal lines in the top-right corner.
Go to Tools and select Message Filters (or press
Altto show the top menu, then clickTools>Message Filters).Choose your email account from the Filters for: dropdown menu at the top.
Click the New... button on the right side.
Name your filter (for example, "Safelisted Domain").
Under Apply filter when:, check the box for Getting New Mail and select Filter before Junk Classification.
Set the rules dropdowns to: From | contains | and type the domain name (for example, email.submittable.com).
Under Perform these actions:, change the dropdowns to Set Junk Status to | Not Junk.
Click OK to save the filter.
Comcast / Xfinity Connect:
Do not use the "Email Safe List" setting under Advanced Settings. This setting acts as an exclusive list, meaning Comcast will block all incoming emails except for the ones explicitly written on that list. Use the rule method below instead.
Sign in to your account via the online Xfinity Email Portal.
Click the Settings gear icon in the top-right corner of the navigation bar.
Select Settings from the drop-down menu.
Click Filter Rules on the left menu pane.
Click the Add new rule button.
Give the filter a name in the Rule name box (for example, "Safelisted Domain").
Under Conditions, click Add condition and choose Sender/From.
Change the next dropdown from "Is exactly" to Contains.
In the text field, type the domain name you want to trust (for example, email.submittable.com).
Under Actions, click Add action and select Move to folder.
Select your Inbox as the destination folder.
Click Save to activate the filter.
Earthlink Email:
Sign in to your account via the online EarthLink WebMail Portal.
Click on Preferences in the left-side menu navigation.
Click on spamBlocker under the Email Management section.
Select the Allowed Sender List tab at the top of the page.
Click the Add button.
Type the domain name (for example, email.submittable.com or @email.submittable.com) in the text box.
Click Save or OK to apply the changes.
Apple Mail:
Open the Mail app on your Mac.
Click Mail in the top menu bar and select Settings (or Preferences on older macOS versions).
Click on the Rules tab on the far right.
Click the Add Rule button.
Name your rule in the Description box (for example, "Safelisted Domain").
Set the conditions to: If [any] of the following conditions are met:
Change the dropdowns to: [From] | [contains]
In the text box, type the domain name (for example, email.submittable.com).
Under Perform the following actions:, set the dropdowns to:
[Move Message] to mailbox: [Inbox]
Click OK to save the rule.
Click Apply when asked if you want to run the rule on existing messages.