When scheduling the deadline for a submission call, we recommend setting an expiration during Submittable's Technical Support business hours: 9 am to 5 pm Mountain Time, Monday through Friday.
Submittable offers technical support to applicants and submitters, some of whom will wait until the last minute to submit. Setting the expiration for your opportunity during technical support's business hours ensures that our Technical Support team is ready to assist a potentially high volume of applicants with last-minute technical questions.
Choosing a deadline during Submittable's business hours also ensures that we will be ready in case you reach your free submission limit or need any other troubleshooting.
To coordinate your expiration time with Submittable's business hours, you'll want to ensure you’ve correctly set your organization's time zone in your Account Profile. To do this, go to More > Account. Scroll to the Time Zone field and enter the time zone in which your organization is based.
In the example above, the time zone is set to Eastern Time. This means that if you set the Expires On time to 5 pm ET, the deadline will occur at 2 pm Pacific Time (PT) for submitters on the west coast of the United States. You will want to take this into consideration when determining the best expiration time. Once you check your time zone, you can set or change your call's expiration date and time. To do so, go to the General Settings area for your Project.
To set your call to expire during Submittable's business hours, choose a date that falls Monday through Friday. Then select an expiration time that will coincide with our 9 am to 5 pm MT (9 am-7 pm ET/6 am-4 pm PT) business hours.