Word for Mac sometimes saves files without the extension (e.g. .doc, .docx or .rtf). If you're having trouble submitting a Word for Mac document, try these steps:

  1. Open your document in Word.
  2. Click File -> Save As.
  3. Choose a file format (.doc, .docx or .rtf).
  4. Enter the name, and make sure that it ends with the correct extension (without the quotes, for example: myfile.doc).
  5. Click Save.

Then try submitting this newly saved document.

Questions? You can also contact support directly by filling out the form here.

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