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How can we customize an auto-response?
How can we customize an auto-response?
Customize the automatic response applicants will receive.
Pam English avatar
Written by Pam English
Updated over a week ago

You can customize the auto-response email that applicants will receive when they submit to your Project using Submittable's response templates

To change the automated response template:

  1. Click the Projects tab in the main navigation bar.

  2. Click the name of the Project you'd like to edit.

  3. Go to the Notifications tab and scroll down. 

  4. In the "Choose an auto-response" drop down menu, select the response template you'd like to use. By default, the submitter will receive a generic response. You can also select a customized response template, if one exists. Read more about how to create a customized response template.

  5. Click the Save Form button when you are done.

If you do not use a custom auto-response template, applicants will receive the following generic message by default (in this example, Big Sky Association is the organization name).

Note: If your project is set up to require email verification from submitters, the submitter will have to follow the verification steps when they attempt to submit to the project. Unverified email addresses will get the following notification:

For more information on enabling or turning off this feature, see the following article: How can I require applicants to verify their email?


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