Organizations

Help articles focused on helping organizations manage their Submittable account(s).

Keriann Strickland avatar Pam English avatar Natalya DeRobertis-Theye avatar
181 articles in this collection
Written by Keriann Strickland, Pam English, and Natalya DeRobertis-Theye
Form Building & Editing

How can I make my full application available to applicants ahead of time?

Here's how to make your full application available to applicants ahead of time by linking a PDF to your Project Guidelines.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

How can I use the Bank Details (US) form field?

Securely collect bank details information from your applicants.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create a Hidden Project?

Create a non-public Project that applicants can only access if you provide them with a direct link
Pam English avatar
Written by Pam English
Updated over a week ago

How does the Number form field work?

Details about using the number field in Submittable's new form engine.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I provide a downloadable file for applicants to complete and then upload to an application?

Use cloud storage to provide a downloadable file that applicants can complete and upload to your Project.
Pam English avatar
Written by Pam English
Updated over a week ago

What currencies can be applied in a number form field?

When using a number field to show currency, select from the following list.
Pam English avatar
Written by Pam English
Updated over a week ago

What does each Form Field option do? (New Form Engine)

Form field options enable you to configure and customize each field in your form.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I make changes to a live Project after receiving submissions?

Important Information to know before making changes to a live Project.
Pam English avatar
Written by Pam English
Updated over a week ago

When should I close my open call for submissions?

Scheduling your call to close during Submittable's business hours can be advantageous.
Pam English avatar
Written by Pam English
Updated over a week ago

What will fields marked "concealed response" look like to my reviewers?

You can choose to conceal fields completely, or let reviewers know which fields have been hidden. (New Form Engine)
Pam English avatar
Written by Pam English
Updated over a week ago

What will happen if I edit a review form?

You can edit review forms on Submittable, and your changes will retroactively impact previous reviews.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

What are Internal Forms? (New Form Engine)

Provide useful additional internal documentation to your organization's review team
Pam English avatar
Written by Pam English
Updated over a week ago

Can I edit a live form after receiving submissions? (Original Form Engine)

You can make changes to forms after receiving submissions, but be aware your changes will impact previous submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

What are the different form types available in my organization's account?

Your Submittable account includes different form types designed for different uses.
Pam English avatar
Written by Pam English
Updated over a week ago

How does the Submission Name field work?

The Submission Name field will be the searchable title for your incoming submissions. Or opt not to use it and numbers will be assigned.
Pam English avatar
Written by Pam English
Updated over a week ago

What does the Charity Check form field do? (New Form Engine)

Automatically verify applicants' Employer Identification Number (EIN) with Charity Check.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I add a hyperlink or downloadable file to my form? (original form engine)

Enable submitters to download a file from your cloud storage.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use the Form Designer when creating or editing a form? (Original Form Engine)

Helpful information on building forms with our original form designer.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I enable submitters to work on submissions collaboratively?

Organizations can optionally enable multiple users to work on an application together.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add Form Logic to my Project? (New Form Engine)

Use Submittable's Form Logic feature to build submission and review forms that branch out or terminate based on submitter responses.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create or edit a Submission Form? (Original Form Engine)

Build or edit a submission form in Submittable's original form engine.
Pam English avatar
Written by Pam English
Updated over a week ago

What does each Form Field option do?

Choose the settings for each form field to make your form function according to your needs. (original form engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How do Auto Labels and Custom Auto Labels work?

Rename auto-labels to create the most accurate tags for your incoming submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

What kinds of file types can I accept in my form?

Accept over 50 file types when adding a File Upload field to your form
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create an Additional Form?

Use Additional Forms to gather more information from submitters. (New Form Engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set acceptable file types for a form?

When adding a file upload field to a form, designate which types of files to accept.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I add payments throughout my Form?

Use the "Add Payment" form field option to collect fees and payments in a variety of form field types with the Smart Fees feature.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I duplicate a submission form?

Duplicate any form with the click of a button. (original form engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How do I accept multiple files with a submission?

Pam English avatar
Written by Pam English
Updated over a week ago

What are Additional Forms?

Additional Forms have been upgraded to include new capabilities and features.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I archive Forms?

Archive inactive Forms to remove them from Search Filters. (original form engine).
Pam English avatar
Written by Pam English
Updated over a week ago

Can I request metadata from submitters when they upload a file?

Pam English avatar
Written by Pam English
Updated over a week ago

Can I charge submission fees in a non-US currency?

Choose which currency you'd like to receive for submission fees.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I add a payment option to an Additional Form?

Add a fee to an Additional Form.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I charge a fee on my form?

Optionally charge fees for submissions and applications.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I sell memberships, subscriptions, or merchandise in my submission form?

Use the Add-On Payments feature to sell additional items from within your form
Pam English avatar
Written by Pam English
Updated over a week ago

How can I offer a discount to certain submitters?

Use the hidden form feature to offer reduced submission fees.
Pam English avatar
Written by Pam English
Updated over a week ago

How do Reference Forms work?

Create Reference Forms for your submitters to send to their recommenders.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up a submission form to sell a subscription or single issue?

Use Add-On Payments in our original form engine to sell subscriptions or single issues in a form.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add a Table to my Form?

Add a responsive spreadsheet to your form.
Pam English avatar
Written by Pam English
Updated over a week ago

What spreadsheet formulas can I use in Tables?

When adding a table to your form, here are the excel formulas that can be used.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use conditional logic in my submission form? (original form engine)

Use the Form Logic feature to create submission and review forms that unfurl based on specific responses.
Pam English avatar
Written by Pam English
Updated over a week ago

How can my organization request and receive supporting documents on behalf of applicants? (Original Form Engine)

Easily send requests for supporting documents to outside parties on behalf of applicants.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create a Hidden Form?

Create a non-public form that applicants can only access if you provide them with a direct link.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I turn submission forms on and off?

Use the Live checkbox under General Settings to make forms findable.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add a Terms of Use checkbox to my submission form?

Add a Terms of Use agreement that submitters must agree to before submitting.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add a field for internal use to my application form?

Pam English avatar
Written by Pam English
Updated over a week ago

What are the character limits for the Form Guidelines and Organization Profile Guidelines fields?

Maximum characters allowed in your Guidelines area(s).
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add video, images, and hyperlinks to my guidelines?

Easily insert visual media and links into your organization's guidelines using our text editor.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I make my organization’s Submittable page and submission forms accessible?

Tips to maximize the accessibility of your organization’s Submittable site.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I delete a form?

Permanently remove a form from your forms list. (original form engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use the Title field in my submission form? (Original Form Engine)

Title field entries create the searchable name for submissions in your Submissions List.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I make a test submission to a form I've built?

Test submissions are a great way to check your form and make adjustments before you make it live.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create a Dropdown list?

A dropdown list can save space in your form.
Pam English avatar
Written by Pam English
Updated over a week ago

How does the cover letter field work?

Pam English avatar
Written by Pam English
Updated over a week ago

How can I upload a list of options to a dropdown list, multiple response, or single response field?

Use prepared .csv and .xlsx files to instantly populate long lists of response choices.
Pam English avatar
Written by Pam English
Updated over a week ago
Team Management

What happens when I make a team member inactive?

De-activating a team member can temporarily free up space on your team
Pam English avatar
Written by Pam English
Updated over a week ago

Which administrative capabilities are activated at each permission level for your team?

Choose from five different permission levels to manage the administrative capabilities of each team member.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I manually assign submissions to team members for review?

Assign Submissions from your Submissions List view, or from the Submission Details view.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I un-assign submissions?

Manually un-assign submissions
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add a team member?

Easily send invites to people you want to include in your organization's team.
Pam English avatar
Written by Pam English
Updated over a week ago

I have been invited by an organization to be a reviewer. What are my next steps?

What to do when you receive an invitation to be on a review team.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I remove a team member?

How to remove a team member and what will happen to their review data after they're removed.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I randomly assign submissions to a set number of reviewers?

Use the randomization feature to quickly and equitably assign submissions to your team .
Pam English avatar
Written by Pam English
Updated over a week ago

How do I edit a team member's account?

Edit team member titles, permission levels, or enable/disable team member accounts.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I automatically assign team members to incoming submissions for a specific form?

Set up auto-assignments under the Assignments and Notifications tab in your form designer.
Pam English avatar
Written by Pam English
Updated over a week ago

How many submissions are assigned to each team member and how many have they not yet reviewed?

View a progress report of your review team's activity.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I get an offline list of my organization's team members?

Download a .csv spreadsheet with contact information for your organization's team.
Pam English avatar
Written by Pam English
Updated over a week ago
Submitter Communication

How can I extend a deadline to a select group of submitters?

Instructions on how to extend a deadline to specific submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

What sent-from email address will show when I send messages?

Options for controlling your sent-from address when sending messages.
Pam English avatar
Written by Pam English
Updated over a week ago

What do I need to know if I have HTML response templates?

Submittable added a WYSIWYG text editor to response templates. If you had previously implemented HTML, read this before you make any edits.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

How do I allow a submitter to change their reference?

You can let your applicants change their reference(s) by opening their submission to editing.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

How do I allow a submitter to edit a submission? (New Form Engine)

Open submissions for editing by your request, or in response to submitters' requests.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I ensure new submissions get an automated response?

Designate the automatic response submissions will receive.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use response templates to send messages?

Use response templates to save time when sending messages to your submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I send a message to multiple submitters at once?

Send a message to multiple submitters at once from your organization's Submissions List page.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I allow a submitter to edit a submission? (Original Form Engine)

Open a submission for editing when you receive a submitter's edit request.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I turn on or off the ability for submitters to request an edit on a submission?

Enable or disable the ability for submitters to request edits on their submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I request refunds for my submitters?

Contact us with a set of required information to request refunds on behalf of your submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I enable submitters to send a message about a submission?

Activate this setting in your account to enable submitter communication.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I send additional forms to submitters to request more information? (original form engine)

Instructions for creating and sending additional forms using Submittable's original form engine.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add a publication date to a submission?

Pam English avatar
Written by Pam English
Updated over a week ago

How do I request agreement to terms and conditions when I accept a submission?

Pam English avatar
Written by Pam English
Updated over a week ago

How can I send an Additional Form?

Send an Additional Form after you've created it.
Pam English avatar
Written by Pam English
Updated over a week ago

How does Submittable's Messaging feature work?

Submittable enables you to send and receive email messages that can be viewed and tracked within our platform.
Pam English avatar
Written by Pam English
Updated over a week ago

How can my organization optimize communications with submitters?

Tips for fostering effective communications with submitters to your organizations' calls.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I contact submitters who have started a draft submission but not yet submitted it?

Use the Draft Submissions feature to contact applicants who have started a saved draft. (Includes video tutorial.)
Pam English avatar
Written by Pam English
Updated over a week ago

How can I send a reminder to submitters who need to complete an Additional Form?

Send reminder messages to submitters who have an outstanding Additional Form.
Pam English avatar
Written by Pam English
Updated over a week ago
Reports & Data

How does Data Import work?

Watch this video tutorial to learn how to prepare for a successful data import.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

What are Impact Reports?

Impact reporting provides quick and easy data aggregation to help you understand the impact of your programs.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I add an Affiliate ID to my call for submissions?

Use a custom URL extension to track where your submitters are coming from.
Pam English avatar
Written by Pam English
Updated over a week ago

Why can’t I get contact information for people with draft submissions?

Our Privacy Policy prohibits sharing submitter personal information for users who have not yet submitted.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

How can I integrate Submittable Submission Data into Salesforce?

Automate the sending of Submittable submission data to Salesforce.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create and download a standard report?

Create, save, and download customized reports generated from received submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add and delete a file for a submission, or change a form field entry?

Site administrators can add and delete files for a submission, or edit any form field entry.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I export submission data and attached submission files?

Download submission data and attached files directly from your organization's submissions list.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I label submissions?

Use the labels feature to help organize and search for submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I add auto-labels to submissions?

Auto-labels help you easily find and organize submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I delete a submission?

Delete a submission after you have placed it in a terminal status.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I replace a file in a submission?

Replace submitted file in Submittable's original form engine. (original form engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How can I track sent Additional Forms?

Check the status of Additional Forms after they are sent.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use Search Filters to find specific submissions ?

Filter to find the particular submissions in your Submissions List.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I rearrange the order of submissions in my submissions list?

Reorder your submissions list, based on criteria such as date, score, category, and more.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I view, print, and download submission document files?

Easily print or download files from within a received submission.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I manually enter submissions?

Enter a submission manually as an administrator of your organization.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I export my review team's submission notes?

Use Submittable's reporting tool to download an offline copy of your review team's notes.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I view my organization's income reports?

Use our Reporting feature to track your paid submissions for each month.
Pam English avatar
Written by Pam English
Updated over a week ago

How does Submittable's Dashboard work?

Use Submittable's Dashboard feature to quickly visualize important data about your submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I download a record of the Activity Feed for a submission?

Download a .csv file of the Activity Feed for a particular submission.
Pam English avatar
Written by Pam English
Updated over a week ago
The Review Process

How do I build a Custom Review Form? (New Form Engine)

Create Custom Review Forms that you can use for any Project.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I set up Multiple Stage Reviews for received submissions? (new form engine)

Submittable makes it easy to implement multiple review stages with the Review Workflow feature.
Pam English avatar
Written by Pam English
Updated over a week ago

Can reviewers edit finalized review forms?

Organization administrators can let reviewers edit completed reviews, or lock them to prevent edits after finalizing. (New Form Engine)
Pam English avatar
Written by Pam English
Updated over a week ago

How do I conceal certain applicant information from reviewers? (New Form Engine)

Use the concealed responses feature to reduce bias and hide personally identifying applicant information from reviewers.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I batch accept or decline submissions?

Make status changes to multiple submissions at once from the Submissions List page.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I review, make a note on, and rate a submission?

Instructions for rating, reviewing, and commenting on submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I use the Group Assign feature?

Assign a pre-formed group to review your organization's incoming submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I batch archive or batch delete submissions?

Pam English avatar
Written by Pam English
Updated over a week ago

How does Basic Yes/No/Maybe submission rating work?

Everything you need to know about the basic Yes/No/Maybe rating system.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up a Review Workflow for my Project?

Attach a Review Form to your Project and assign your team.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up a Concealed Review process? (Original Form Engine)

Use a concealed review process to prevent any potential reviewer bias.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I create a custom Review Form?

Build a review form in the Review Designer tab.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I batch export custom review data? (original form engine)

Export your team review data for easy offline review.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I attach a note to a submission? Who will be able to see it?

Notes with designated visibility can be attached to submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

What is the Completed status intended to indicate?

The "Completed" status provides a more neutral terminal status option.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I change the title of a received submission? (original form engine)

Change the title of a submission or application after it has been submitted.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I schedule reminders for reviewers to complete their assignments?

Send reminders to your assigned team to make sure they complete work on schedule.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I change the default view displayed in the Submission Details screen?

Set your reviewer account to show uploaded files as soon as you click into Submission Details.
Pam English avatar
Written by Pam English
Updated over a week ago

When should I change the status of submissions?

Helpful tips for maintaining an efficient workflow while evaluating submissions.
Pam English avatar
Written by Pam English
Updated over a week ago

How can reviewers attach a file to a submission note?

Reviewers can attach files to notes on a submission being reviewed.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I share my team's reviews with submitters?

Submittable's shareable reviews feature gives you the option to share your teams' reviews with submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I set up Multiple Stage Reviews for received submissions? (Original Form Engine)

Submittable makes it easy to implement multiple review stages with the Review Workflow feature.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up automatic scoring for a Custom Review form?

Attach numeric scores to responses in a review form and conveniently view results.
Pam English avatar
Written by Pam English
Updated over a week ago
Other

FAQ: Sales Tax

As a result of the ruling in South Dakota v. Wayfair, Submittable has begun to collect sales and use tax when applicable.
Natalya DeRobertis-Theye avatar
Written by Natalya DeRobertis-Theye
Updated over a week ago

How can I archive Projects?

Archive inactive Projects to remove them from your Search Filters.
Pam English avatar
Written by Pam English
Updated over a week ago

What should I do if my organization is nearing our free submission limit?

Contact our account management team if you need to increase your Free Submission Limit.
Pam English avatar
Written by Pam English
Updated over a week ago

Why doesn't Submittable support Internet Explorer 11 or legacy versions of Microsoft's Edge browser?

Submittable no longer supports Microsoft's IE11 browser or Microsoft's Edge browser (Legacy Edge prior to version 20).
Pam English avatar
Written by Pam English
Updated over a week ago

How can my organization use Submittable's "Discover" feature to promote calls?

Use Submittable's Discover feature to draw more applicants.
Pam English avatar
Written by Pam English
Updated over a week ago

How can using Submittable increase the number of submissions your organization receives?

Submittable provides tools that help you reach your submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I take a screenshot to help the Submittable support team understand an issue I'm having?

Send a screenshot to Submittable’s Customer Experience team to easily troubleshoot a technical issue.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I turn off notifications from Submittable?

Choose whether or not to receive notifications from Submittable.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I view the Submittable platform in a language other than English?

View your organization's Submittable site navigation in any of 13 different languages.
Pam English avatar
Written by Pam English
Updated over a week ago

Can I integrate my Submittable account with Google Analytics?

Track site visits and other visitor data for your organization’s submission pages using the Google Analytics feature.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I use Zapier to connect my Submittable account to 3rd Party apps?

Use Zapier to push data from Submittable to numerous other applications.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I report a Submittable user who is displaying inappropriate or abusive behavior?

Pam English avatar
Written by Pam English
Updated over a week ago

How do I sync the Calendar with other calendars?

Pam English avatar
Written by Pam English
Updated over a week ago

How do I use or remove the Calendar feature?

Pam English avatar
Written by Pam English
Updated over a week ago

Which Form Engine is my organization using?

Submittable is introducing the next generation of our form builder.
Pam English avatar
Written by Pam English
Updated over a week ago

Video File Transcode Error

Pam English avatar
Written by Pam English
Updated over a week ago

How Can My Organization Use the Funds Feature?

Use Funds to track your organization's budget and keep a current record of your awards and payments to applicants.
Pam English avatar
Written by Pam English
Updated over a week ago

Is Submittable HIPAA compliant?

Submittable is HIPAA compliant and can provide a BAA.
Keriann Strickland avatar
Written by Keriann Strickland
Updated over a week ago

Is Submittable SOC 2 compliant?

Submittable has undergone a SOC 2 audit
Keriann Strickland avatar
Written by Keriann Strickland
Updated over a week ago

How do I add an image to my response templates?

Use an HTML image address to place online images into response templates.
Pam English avatar
Written by Pam English
Updated over a week ago

What is single sign-on and how does it work?

Single sign-on simplifies the sign-in process for employees or team members of an organization.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I view 360° and VR video content?

Submittable's media player includes capabilities for viewing 360° and Virtual Reality videos.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I switch between my personal Submittable account and my team account(s)?

Use the dropdown in the upper right area of the page to conveniently toggle between your personal account and your team associated account.
Pam English avatar
Written by Pam English
Updated over a week ago

How does Submittable check for submission files that may contain viruses?

Submissions with files 300mb or less are scanned for viruses when the submission is received.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I Safelist Notification Emails from Submittable?

If you're not receiving expected emails from submittable.com, it may help to safelist our notifications with your email service provider.
Pam English avatar
Written by Pam English
Updated over a week ago
Account Settings

Password Requirements

Your Submittable account password must contain certain elements.
Pam English avatar
Written by Pam English
Updated over a week ago

What notifications should I expect to receive to my organization email address?

How to designate your main org email address, and what notifications you should expect to receive there.
Pam English avatar
Written by Pam English
Updated over a week ago

How does my organization's call deadline show for submitters in other time zones?

Submitters in different time zones will see your call deadlines in relation to your organization's designated time zone.
Pam English avatar
Written by Pam English
Updated over a week ago

What notifications should I expect to receive from Submittable as a reviewer for an organization?

As a team member of an organization, you can choose whether or not to receive notifications about the submissions to which you're assigned.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I set a submission cap limit?

Set a maximum number of submissions to receive per form or project.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I change the way Submittable sends monthly payments for my organization's fee-based calls?

Set up or change how your organization receives monthly pay-outs from Submittable.
Pam English avatar
Written by Pam English
Updated over a week ago

How can I change my organization's subscription payment information?

Change the payment information for your organization's account subscription charges.
Pam English avatar
Written by Pam English
Updated over a week ago

What's the difference between Project Guidelines and General Guidelines? How can I create and edit them?

Project Guidelines provide specific Project instructions. General Guidelines provide information about your organization and mission.
Pam English avatar
Written by Pam English
Updated over a week ago

What happens to my organization's account if we exceed our free submission limit?

Take action if you are nearing your free monthly submission limit and don't want your Project to be paused.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I automatically collect submitter contact information?

The Require Address feature enables organizations to collect submitters' contact information, without having to ask for it within a form.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I customize the look and feel of my organization's Submittable Page?

Personalize the look and feel of your Submittable landing page.
Pam English avatar
Written by Pam English
Updated over a week ago

What is the correct size for the header image on my organization's landing page?

The optimum size for your header image is 984 x 220 pixels
Pam English avatar
Written by Pam English
Updated over a week ago

Why did I get an error message when paying my account invoice by credit card?

Pam English avatar
Written by Pam English
Updated over a week ago

How can I limit multiple submissions from the same user?

Prevent users from making more than one submission to the same form.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up my organization's Public Profile?

Create or edit your organization's Public Profile.
Pam English avatar
Written by Pam English
Updated over a week ago

How do I set up General Guidelines for my organization? And how are they different from Form/Project Guidelines?

Best practices for providing useful General Guidelines to your submitters.
Pam English avatar
Written by Pam English
Updated over a week ago

What happens when I make my form Live?

With the Live checkbox active, you can set a start date in the future or make your live form hidden.
Pam English avatar
Written by Pam English
Updated over a week ago