Video files submitted in raw codec formats are not supported by the Amazon transcoding service that Submittable currently uses. The system will display Transcode Error when a team member attempts to view a video file in these formats.
The file can be downloaded to be viewed.  

If a file is re-saved in a different codec format and uploaded into a submission, the system will automatically try to transcode the new video file when a user clicks to view it.

Questions? Contact us at support@submittable.com. 

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