Submittable can process a refund for your submitter as long as the submission meets one or more of the following criteria:

  • The refund request is within the same month as the date of the submission.
  • You have a current call for submissions that is accepting submission fees of equal or greater value than the amount of the refund.
  • Your current income due to be paid to your organization (which can be viewed by level 4 and 5 administrators at Reports > Create > Other Reports > Income) exceeds the amount of the refund(s) requested.

Email us to make refund requests at Please include the following information: 

  • submitter name
  • submitter email address
  • title of submission
  • date of submission
  • submission fee amount
  • whether or not the submission should be withdrawn or remain active at the time of refund
  • whether or not you have sufficient funds in your account to cover the refund. If you're unsure of this, please check Reports > Create > Other Reports > Income to confirm you are expecting income that can cover the refund.

Note: We cannot issue partial refunds.

Questions? Contact us at

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