If you are having trouble viewing documents in a Firefox Browser, try one of the following options:

Clear the Google Docs cookies from your machine:

  1. In Firefox, click Firefox -> Options -> Options (on Mac: Firefox -> Preferences
  2. Open the "Privacy" tab
  3. Click the "remove individual cookies" link or the "Show Cookies" button
  4. In the search bar, search for docs.google - it should find at least one cookie
  5. Remove all of the cookies that show up here
  6. Close all the windows and try viewing a resume again

Click the "Click here to try Acrobat (requires Adobe Reader)" link in the lower right-hand corner of the screen

This will open the document in Adobe's Reader Plug-in. In order to view PDFs within your internet browser, you will need to make sure you have the most current version of Adobe Reader installed on your computer. Follow the steps below to download Adobe Reader.

  1. Click here to go to the Adobe Reader download page
  2. Recommended: uncheck the "Include in your download" check box for McAfee Security Scan
  3. Follow the directions to install the program on your machine
  4. Restart your browser

Try logging out of your Google account

If you have a Google account try going to Google and signing out, and then try viewing docs again in Talentd.

If you still have problems viewing documents after trying the above suggestions:

Please contact our support department by emailing support@submittable.com with the following information:

  • Operating system and version (ie: Mac OS X, Windows XP)
  • Internet browser and version (ie: Safari 4, FireFox 3, Internet Explorer 7)
  • A description of what happens when you try to open the document, including any error messages you receive
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