There are 3 primary areas in the Submittable platform where you are able to send a message to submitters. Depending on where your message originates from, and what action it is tied to, you may have options for selecting the message's sent-from address. Here you'll find information on the sent-from options you have when sending messages from the areas.

Sending a Message from the Submission List

To send a message from the Submissions List view, click on checkbox next to a submission in the list. Then click on Messages in the header.

You will see the following dialogue box.

Messages sent in this way will always be received from a masked sent-from address that looks like this:

Submitters will have the option to reply and any replies will be received at your organization's main email address.

Sending a Message with a Status Change update, Request For Edit, or Additional Form

Sending Messages that are accompanied with an action, such as changing a submission status, requesting an edit, or sending an Additional Form will always allow the option to choose the sent-from email, as seen in the dialog box below. Senders can choose for the email to come from their personal account email address, or from their organization's main email address. The two addresses will be shown alongside the selection options as pictured below.

Sending a Message from the Submission Details Page

When sending a message from the Submission Details page, you'll also have the option to choose whether the sent-from email address is your personal address, or your organization's address. In the column on the right, click on the Messages tab, then click on New Message.

In the From drop down, you'll find the choice for which email address you want the message to come from.


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